FAQ

Shipping & Delivery

How long does shipping take?
Standard shipping typically takes 5-7 business days within Czech Republic and 7-14 business days for international orders.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by location.

How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your delivery.

Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Is it safe to use my credit card on your site?
Yes, all transactions are encrypted and secure. We never store your payment information.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn items with original tags attached.

How do I initiate a return?
Contact our customer service team with your order number to start the return process.

Products & Sizing

How do I find my size?
Check our size guide on each product page for detailed measurements.

Are your products true to size?
Yes, our clothing runs true to size. If a product fits differently, we note it in the product description.

Orders

Can I modify my order after placing it?
Please contact us immediately. If the order hasn't been processed yet, we may be able to make changes.

I haven't received my order confirmation email. What should I do?
Check your spam folder first. If you still can't find it, contact our support team with your order details.